Posted: Friday, August 18, 2017 11:54 PM
We are looking for a self:motivated and enthusiastic Data Center Operations/Help Dek Tech to join our REMARKABLE team The Data Center Operations/Help Dek Tech will provide professional technical support to end users for issues and questions related to applicaitons, computer, and network and telecom systems. This individual is responsible to log all incoming issues with appropriate detail, troubleshoot, escalate to other resources as necessary, follow up with end users and ensure a timely resolution of technical problems. This is a rotating day shift position. This shift is 6AM:5PM. A day in the life of the may include any combination of the below duties (And more): Provide timely professional technical support to end users for all applications, computer, network, P.O.S. and telecom systems by managing Data Center Operations/Help Desk tickets from initial contact through resolution, escalating to other resources as necessary and following up with the end users appropriately throughout the communication and resolution process.Collaborate with, and work on projects as assigned by the Data Center Operations Help Desk Supervisor, or by other Level II Analysts during periods that are not spent on the Level 1 Help Desk.Perform proactive and reactive monitoring of networked devices through monitoring tools, and monitor and react to website performance alerts and issues.Log incoming support requests in a timely fashion, and update with appropriate, and accurate detail following pre:defined standards. The idea candiadate for the Data Center Operations/Help Dek Tech : Associates degree (A. A.) or equivalent from two:year college or technical school or six months to one year related experience and/or training or equivalent combination of education and experience. Experience with the administration of common Microsoft operating systems including Windows XP, Windows 7, Windows 8, WIndows 10, Server 2008 and Server 2012. Working knowledge of network protocols and network devices including hubs, switches, routers and firewalls. Working knowledge with common email programs including Microsoft OWA / Outlook / Exchange. Working knowledge of the IBM iSeries platform is a plus.Providing good customer service will be essential in this role.At Coborns, Inc., we go all out to A?Be Remarkable.A? Our culture celebrates employee ideas and encourages creative innovations. WeA?re growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. Imagine your career potential in this amazing opportunity Coborns, Inc. is a fast:growing employee:owned grocery retailer located the Midwest. Our grocery store formats include Coborns, Cash Wise and Save:A:Lot stores and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations. Coborns Inc. also owns and operates liquor stores under the Coborns Liquor, Cash Wise Liquor, Payless Liquor, and Captain Jacks brands. Additionally, our fuel and convenience division, in:house grocery warehouse and distribution center, in:house Central Bakery, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Holiday Stationstores, Ace Hardware, Caribou Coffee, Dunn Bros Coffee, and Subway. Our remarkable employees strive to inspire happiness, healthy living and simplicity for each guest at our stores. With a vibrant work environment, ongoing opportunities for career growth, and generous benefits packages for both full:time and part:time employees, Coborns offers a bright future for all employee owners. EEO/AA Employer : All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged .
• Location: St. Cloud
• Post ID: 24671398 stcloud