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Posted: Wednesday, August 30, 2017 4:09 PM

New Flyer Industries - North American's leading manufacturer of Heavy-Duty Transit buses in the US and Canada is looking for a Desktop Support Analyst. We hope you'll join us as we develop new greener, leaner and cleaner transit solutions in a responsible way. Don't settle for a job when you can get ahead in a career. Position Summary: As a key member of our Information Technology Services Team, you will provide a professional point of contact for all New Flyer end users seeking software/hardware support in the St. Cloud facility and remote locations. This will include resolving day to day helpdesk tickets as well as participating in hardware and software deployments. What You Will Do: Provide first and second level analysis and support for workstations and laptops as part of the New Flyer Helpdesk team supporting users in St. Cloud and remote locations Support desktop/laptop operating systems/hardware/additional software, printers, network access, telephones, mobile phone, remote connectivity and other relevent areas Help plan and execute the move, add or change requests for computer hardware, software and telephones Update Microsoft Active Directory attirbutes as required Process requests for new software and hardware through analysing options, obtaining quotes, and providing recommendations for product selection Provide After-hours on call support for the above on a rotational basis Assist system and network administrators with onsite support tasks such as racking and refreshing local servers and network equipment Preferred Skills: Skills and Experience: 2+ years providing excellent end user focused Helpdesk/Desktop support in a large-scale distributed environment Computer Science Degree or technology diploma (a relevant combination of education and experience will be considered) Good analytical, communication planning and organization skills Experience with Windows (7/8/10), SCCM, Active Directory, Microsoft Office, JRE, network protocols and telephony General experience with iOS, Android and Blackberry OS a plus Ability to travel to Canada for training if required New Flyer is an EEO/AAP/Female/Minority/Disabled/Vets Employer


• Location: St. Cloud

• Post ID: 25083868 stcloud is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017