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Posted: Tuesday, August 15, 2017 12:03 PM

BI WORLDWIDE is a global leader in employee, channel and customer engagement. We were just voted one of the Top 150 Workplaces in 2017!! We're the leader because of our associates. We hire the best. We're doing some cutting-edge work at BI WORLDWIDE. So cutting-edge, in fact, that we're always looking for new talent to pull it off. That's where you come in. Big projects? Check. Cool clients? Yep. Problem-solving and collaboration? You bet. Modern software development environments? Critical to our success. Parties, bands, beverages, ping-pong, pinball, foosball and mini-golf? Of course. But most importantly, it is your big ideas that will be key to our clients' success. Our Customer Support and Administrative Support group is seeking a talented Salesforce/CRM Administrator to join their team. This roll will develop and maintain validation rules, custom workflows; overall system data and security. Develop global and regional reporting and dashboard functions as well as business intelligence analytics. Train/support global end users with respect to their use of the CRM and telecom applications. Perform detailed analysis of business and technical requirements, in close collaboration with Global Directors. This role will also participate in, and in some cases lead, CRM technical architecture discussions and manage/educate stakeholders. Manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale. Roles & Responsibilities: Responsible for administering global communication software for BIW with a high detail to work and accuracy. Responsible for department and client reporting expectations with very high expectation of accuracy. Manage functional day-to-day operations of CRM system. Serve as a point of contact for various regions to provide maintenance, configuration, reporting, and training. Education/Experience Required BA/BS degree or equivalent practical experience. 1-2+ years of CRM/Omni channel communication software experience. Preferably in Salesforce Service cloud. Experience working on operational projects for sales, channel, marketing, and/or support organizations. Superior time management, prioritization and communication skills. Ability to handle stress and last-minute, urgent requests. A wide degree of flexibility and latitude is expected. Extremely detail oriented, with a commitment to accuracy. Salesforce Administrator Certification; or will be required within first 8 weeks of employment. Experience in enterprise software. Strong analytical, problem-solving, and organizational skills. Ability to think and react quickly to resolve issues that affect internal and external customers. Ability to multi task and set appropriate priorities. Experience with Omni channel CS environment. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


• Location: St. Cloud

• Post ID: 24575368 stcloud is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017