Posted: Sunday, September 3, 2017 3:50 AM
Description Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.We manage interactions with patients and the insured for a significant portion of the US healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.Whether it is digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com.If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.POSITION DESCRIPTION: Tax Application Support AnalystConduent Business Services is seeking a Tax Application Support Analyst who'll work with a team providing customer support, development, testing, documentation, installation, and customization of Tax Application software. This position will be focused on extensive software testing and documentation of newly developed software followed by customer implementation and training. Continued responsibilities will be to provide ongoing customer support and training of the software.This position is located in Waite Park, Minnesota and reports directly to the Sr. Account Manager Support Systems & Services.Responsibilities:Provideexcellentsupportefforts for the New Vision Tax application software applications.Provide software training sessions for end users both on-line & at client locations.Responsible for the thorough testing of newly developed software and assuring quality of final deliverable.Participate in the development and preparation of documentation for procedural, program and user documentation.Works with clients to ensure successful system implementation; this position requires user training.Responsible for in-depth troubleshooting/problem determination to resolve all software issues.All other duties, as assigned.Requirements:Bachelor's degree is desired or equivalent work experience Three (3 ) plus years of experience in a customer software support roleMust be a SME with an in depth knowledge of overall Business processing workflows, electronic transaction filings to various institutionsExperience in Tax Assessment, Appraisal and/or Collections highly desiredExperience with software testing, QA, documentation customer implementation and training of softwareExperience with Quality Assurance and regression software testingStrong customer relations, communication and training experienceAbility to work effectively with end-users and team membersWork independently and multitask, prioritize tasks, and execute without constant supervisionExcellent communication skills (interpersonal, verbal and written) and the ability to communicate technical information to both technical and non-technical individualsAbility to provide and deliver quality consultation, support and deliverables to clientsKnowledge and experience of financial business process workflow a plus Experience working with multiple technical platforms, iSeries & Windows a plus Knowledge of SQL/database query a plus Prior experience with the electronic processing to state & federal government requirements a plus Must be currently eligible to work for any employer in the United StatesMust consent to and successfully clear all required pre-employment screeningsNOTE: This position is located in Waite Park, MN (St. Cloud region) and is not eligible for relocation expenses or reimbursements.Keywords: Quality Assurance, QA, testing, documentation, implementations, training, education, support, Financial, applications, software, excellence, software developer, programmer, programming, SQL, sequel, database, quality, deliverable, financial, payroll, St. Cloud, Saint Cloud, St. Paul, Saint Paul, Minnesota, MNConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the ""Submit"" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf Company Description:Advancing the EverydayFrom managing transit systems to promoting new ways to access healthcare, we play a role in the daily lives of people across the globe.Conduent is more than just the world's largest business process services company. We're changing the way businesses and governments interact with their citizens, customers and employees, every single day.At Conduent, you'll find unique opportunities to work for some of the world's biggest brands: accelerating employee training and career development for Hertz, ensuring customers enjoy more quality time on the open ocean with Royal Caribbean, unlocking efficiencies through digital transformation with Procter & Gamble. Thanks to our many talented employees, we're modernizing the constituent experience-and moving the world forward.
• Location: St. Cloud, Waite Park
• Post ID: 25221882 stcloud