Home > St. Cloud jobs > St. Cloud customer service

Posted: Wednesday, February 7, 2018 7:24 PM

Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near, Minneapolis, MN. Duties & Responsibilities: Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites. Provides 24/7 coverage to customers within 24 hours of notification. Schedules and manages preventive maintenance and unscheduled visits to instrument sites. Determines correct inventory levels of repair parts with supply lines. Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed. Works with Product Application Engineers to resolve quality issues and advise of issues and developments. Keep management advised of issues and developments. Ensure instrumentation is in compliance with regulatory requirements and quality control standards. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required: Working knowledge of chemistry principles and chemical handling techniques. Understanding of proper use and operation of electronic testing equipment. Knowledge of inventory and procurement systems. Ability to interface with internal and/or external customers. Solid computer skills. Time Management Skills Strong robotics, fluidics and pneumatics experience preferred. Ability to pass a comprehensive background check. Possess a valid Drivers License and maintain a clean driving record. Education: BS/BA degree or equivalent experience preferred. AA/AS degree and/or practical Military experience considered. Experience: 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting. Additional Details: This person will work out of a home based office Position will require 75> plus travel There will be on-call duties Overnight stays could be 3 to 4 nights a week Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor


• Location: Fairmont, St. Cloud

• Post ID: 29460892 stcloud is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018