Posted: Sunday, January 28, 2018 12:14 PM
Job Description POSITION SUMMARY: This is an excellent, entry level supervisory opportunity. The Customer Service Supervisor is responsible for coaching and mentoring a team of call center based customer service representatives, ensuring productivity and facilitating the daily operations of the Customer Service department, as well as providing leadership support to their department. GENERAL WORKFLOW INCLUDES: Monitor workload and make necessary staff adjustments to meet workload during specific timeframes Supervise, direct the efforts, coach and mentor to improve knowledge and skills and motivate employees in area of responsibility Report to leadership on a scheduled basis on activities and immediately on significant issues Conduct, attend and contribute to meetings Field escalated customer questions and concerns Conduct corrective action and escalate to department leadership as needed Assist with events or concerns related to department personnel and provide information to department leadership as needed REQUIREMENTS: 6 months experience in a supervisory role Experience in a collections or call center setting is strongly preferred Strong interpersonal communication and relationship building skills Exceptional customer and personal service skills Excellent time management skills and highly organized Highly self-motivated and able to work independently Strong critical and analytical thinking abilities Exceptional attention to detail Demonstrated history of reliability and professionalism SCHEDULE: Full Time Monday-Friday 12pm-9pm Every 4th Weekend WE OFFER: Room for growth and advancement Support of continued training and professional development Competitive Benefits Including: Shift differential for evenings and weekends Guaranteed overtime opportunities Frequent opportunities for advancement Health Coverage Dental Coverage Discretionary Bonus – up to 6 weeks of pay! 401k with employer match Paid Vacation Paid Medical Leave Paid Sick Time Paid Holidays Employee Referral program – earn up to $1500 for every referral! Student Loan Benefit Much more! Please include a resume to be considered for this position. Company Description PCI is a family owned finance company that has been in business for over 35 years. Our focus is on building relationships with both clients and our employees to help them reach their maximum potential. Our staff of nearly 300 work out of our Saint Cloud campus and our Las Vegas Branch where we have a professional, yet fun work environment. Team-focused culture, people and the environment is a big part of why our employees say they love to work here.
• Location: St. Cloud
• Post ID: 29237297 stcloud